Ambassador to Prospect Chats
Personalized Connections with Your Prospective Students
Open a moderated and personalized communication channel between your ambassadors and your prospects through personalized chats that allow for a real human connection to take place.
Empower Ambassadors to Build Connections That Matter
Enable real-time, personalized conversations between your prospective students and ambassadors.
Effortless Engagement
Prospective students can connect with ambassadors in seconds.
Smart Assistance for Ambassadors
With AI-generated suggestions derived from your school’s data, ambassadors are always equipped to answer accurately and promptly.
Seamless Administration
Monitor, assist, and reroute conversations to subject matter experts with our user-friendly admin tools.
CampusThreads Ambassador App
Our mobile app allows your ambassadors to easily respond to your prospect on the go! Available on IOS and Android!
How It Works
Prospects visiting your website are invited to chat via a dynamic pop-card or embedded widget.
They can choose an ambassador who matches their interests, such as academic programs, extracurricular activities, or cultural background.
The prospect is prompted to input some general information and then the conversations begin instantly.
You decide what information is most valuable to collect from prospective students.
With AI support and admin oversight, you can be sure that your ambassadors are representing your school the way you need.
While you ambassadors begin to build real human connections with your prospects, our AI will be moderating in the background to ensure your ambassadors are accurate in their responses.
Prospects visiting your website are invited to chat via a dynamic pop-card or embedded widget.
They can choose an ambassador who matches their interests, such as academic programs, extracurricular activities, or cultural background.
The prospect is prompted to input some general information and then the conversations begin instantly.
You decide what information is most valuable to collect from prospective students.
With AI support and admin oversight, you can be sure that your ambassadors are representing your school the way you need.
While you ambassadors begin to build real human connections with your prospects, our AI will be moderating in the background to ensure your ambassadors are accurate in their responses.
A Powerful Lead Generation Tool for Schools
CampusThreads goes beyond ambassador chat management—it’s also a highly effective lead generation tool for higher education institutions. Our attention-grabbing pop-card and embedded chat widget ensure that passive website visitors are instantly encouraged to engage with ambassadors, transforming casual browsers into active prospects.
As soon as a prospect initiates a conversation, CampusThreads captures key customizable data fields, such as name, email, program interest, and location. This valuable information is automatically logged into the dashboard, where it can be reviewed and used for targeted follow-ups. Schools can then seamlessly integrate this data with their CRM, allowing recruitment teams to nurture prospects through personalized marketing campaigns, email sequences, and event invitations.
By leveraging real-time engagement and intelligent data capture, CampusThreads helps schools turn organic website traffic into a pipeline of high-intent leads, making student recruitment more strategic and data-driven.
Moderation On Auto-Pilot
Our AI will automatically moderate chats based on your custom guidelines
Enforce and Guarantee Compliance
Restrict ambassador access to chats or other activities if they are not yet caught up on communications or training.
Get The Data You Need.
Better understand who is interested in your school. Curate strategic marketing campaigns based on real metrics and analytics.
Get Insights On Your Prospects’ Most Common Questions and Biggest Concerns.
Real conversations, real connections—turn prospects into students.
FAQ
How can I ensure my ambassadors don't say anything inappropriate to prospects?
CampusThreads’ AI moderation system actively monitors all chats to ensure conversations remain appropriate and align with your school’s guidelines. The AI automatically censors messages containing inappropriate language or content that falls outside your institution’s policies and alerts the admin about the censor. Additionally, it cross-references your website, announcements, and uploaded resources to ensure ambassadors provide accurate and relevant information to prospective students.
What happens if an ambassador is unavailable or unresponsive?
If an ambassador is unable to respond promptly, you have the option to enable CampusThreads’ AI chatbot. The chatbot can answer prospect questions based on the information available from your website and uploaded resources until a human ambassador or staff member is available to take over. While we encourage real-time human interactions between ambassadors and prospects to foster stronger connections, we recognize that certain times of the year—such as exam periods or summer breaks—may result in fewer available ambassadors. The AI chatbot ensures prospects continue receiving prompt responses when needed.
How are ambassadors notified when a chat is initiated?
When a prospect initiates a chat, the assigned ambassador receives notifications through both email and push notifications on their mobile device. This ensures that ambassadors are promptly alerted and can respond in a timely manner, enhancing the overall experience for prospective students.
How can I ensure the AI-suggested responses are accurate?
CampusThreads’ AI only pulls information from your institution’s website and the specific documents and resources you upload. To maintain accuracy and relevance, you have full control over what content the AI can access. Additionally, you can restrict certain documents or exclude them from the AI’s data pool if needed. This guarantees that the AI’s responses are always based on verified, up-to-date information.
How do prospects choose which ambassador to chat with?
Ambassadors provide key details about themselves, including their year of study, academic program, hometown/country, and personal interests. They can also select tags that you define, allowing them to highlight additional attributes such as extracurricular activities, residence life, or career aspirations. When a prospect initiates a chat, this information is displayed within the chat widget, helping them choose the ambassador who best aligns with their interests and background. This personalized approach fosters more meaningful connections and enhances engagement between ambassadors and prospective students.
