CampusThreads Help Center
How CampusThreads keeps ambassador chat human
Messages shown under an ambassador’s name come from that ambassador, with automated experiences carrying a dedicated label and identity.
Prospective studentsAmbassadorsSchool administrators
Open: The participating school controls which conversation experiences are enabled.
What to do
- The conversation label and profile identify who provides each answer.
- An ambassador writes and sends every message shown under their name.
- AI can surface approved context for an ambassador. The ambassador chooses the answer and sends it under their own name.
- Each automated experience carries a visible label. Verify consequential information with the institution.
- Use reporting or support controls when the source of an answer is unclear.
Details
- CampusThreads is built around human connection.
- Each institution controls access to its labeled AI experience through local policy.
Contact support
Start with your CampusThreads administrator. The CampusThreads team can also help. Share the page you were using and the result you expected. Keep passwords and access tokens private when you ask for help.