Find an answer
Find practical answers for each person who uses CampusThreads.
Guides for each role
Help for school administrators
Find the guides used by administrators who run CampusThreads for a school.
Help for brand program managers
Find the guides used by teams that run campus ambassador campaigns for a brand.
Help for ambassadors
Find help with the work your organization assigns through CampusThreads.
Help for prospective students
Learn how to start a safe peer conversation about a school.
Help with automation and integrations
Find connection guides for MCP, CRM tools, the Integration API, and the public sandbox.
All help articles
CampusThreads admin portal overview
Use the admin portal to run each part of your ambassador program from one place.
How to invite student ambassadors
Use the invitation flow and track each ambassador through account creation.
How to organize ambassadors into groups
Create reusable groups that make program work easier to assign.
How to create an ambassador recruitment intake
Build a public application that screens ambassador candidates and tracks where they came from.
How to review ambassador applicants
Review each ambassador application and preserve the applicant’s earlier responses.
How to create and publish an ambassador shift
Schedule ambassador work and assign each opening to the right people.
How to review reported shift hours and breaks
Review ambassador timesheets and preserve a clear record of every change.
How to configure shift policies
Set the rules that govern shift timing, location check-in, approvals, reminders, payments, and cancellations.
How to publish an announcement to ambassadors
Publish an announcement for the right ambassadors, then see who has read it.
How to create an ambassador training module
Build a training module for a selected cohort and follow each ambassador’s progress.
How to manage ambassador tasks
Guide assigned work from To Do through administrator approval.
How to create an ambassador reward
Build a reward around measurable work, then choose who can earn it and when.
How to configure questions shown before prospect messaging
Choose which questions prospects answer before a human conversation begins.
How to export prospects as a CSV spreadsheet
Download the current prospect view as a CSV file for approved reporting and data workflows.
How to connect Salesforce or Zapier to CampusThreads
Connect CampusThreads to Salesforce or Zapier and keep prospect records current.
How to embed the CampusThreads prospect chat widget
Add CampusThreads to an approved school website and test the full prospect experience.
How to allow a website domain for the prospect widget
Maintain an explicit domain allowlist that limits where the widget can appear.
How to read the ambassador program dashboard
Read dashboard trends in the context of the people and time period behind them.
How to schedule ambassador program reports by email
Send recurring shift and task reports to the people who need them.
How to track ambassador program assets
Track each banner, device, kit, or sample from storage through its campaign use.
How to create and manage program locations
Save the sites your program uses for shifts, visits, maps, and asset work.
Getting started as a CampusThreads ambassador
Prepare your profile and schedule before taking on program work.
How ambassadors set availability and avoid schedule conflicts
Share your work schedule with the program team and check each shift against existing commitments.
How ambassadors claim and complete shifts
Follow each shift from the available list through the final report.
How ambassadors complete and submit tasks
Work through assigned tasks and send completed work to an administrator for review.
How ambassadors use announcements and training resources
Use announcements and training resources as you work through the program.
How ambassadors message prospective students
Answer prospects from your experience and send staff questions through the approved escalation path.
How prospective students start a conversation with an ambassador
Start a personal conversation after choosing an ambassador and answering the school’s questions.
Prospect privacy and conversation safety
Learn how CampusThreads handles personal information and gives people tools for safer conversations.
How CampusThreads keeps ambassador chat human
Messages shown under an ambassador’s name come from that ambassador, with automated experiences carrying a dedicated label and identity.
How administrators connect an AI assistant to CampusThreads
Connect an approved AI client with a time-limited token tied to one administrator.
What can CampusThreads MCP automate?
Explore the ambassador-program actions that compatible AI assistants can use through scoped tools and required human review.
CampusThreads Integration API and CRM workflows
Choose the approved CampusThreads connection that fits a CRM or ambassador workflow.
What the CampusThreads demo sandbox allows
Explore a shared demonstration with realistic data and fixed settings.
How to plan a campus brand activation
Build an activation plan that keeps people, work, inventory, and reporting connected.
How to collect proof of work from campus ambassadors
Set clear proof requirements for shifts and tasks so each submission supports a campaign review.
How to measure campus ambassador campaign ROI
Measure campaign ROI with approved costs and outcomes that keep their source context.
How to coordinate campaign inventory and ambassador rewards
Track campaign inventory alongside the rewards tied to ambassador work.
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