How can we help?
Practical answers for the people who run ambassador programs, the ambassadors doing the work, prospective students seeking real peer insight, and teams connecting CampusThreads to other systems.
Help organized around your role
Help for school administrators
Setup, recruitment, ambassador management, prospect engagement, scheduling, training, reporting, safety, and integrations.
Help for brand program managers
Campus campaigns, ambassador teams, activations, tasks, assets, rewards, proof of work, costs, and ROI.
Help for ambassadors
Getting started, availability, shifts, tasks, learning, conversations, safety, and getting work reviewed.
Help for prospective students
Starting a peer conversation, understanding who is answering, and staying safe while exploring a school.
Help with automation and integrations
MCP, AI-assistant connections, integration APIs, CRM workflows, access boundaries, and the public sandbox.
All help articles
CampusThreads admin portal overview
Learn where to find ambassadors, recruitment, prospects, training, conversations, shifts, tasks, rewards, reporting, and settings.
How to invite student ambassadors
Invite an ambassador, understand pending invitations, and know what happens after the invitation is accepted.
How to organize ambassadors into groups
Create groups for targeting shifts, tasks, resources, announcements, rewards, and other program activity.
How to create an ambassador recruitment intake
Build a public ambassador application with eligibility rules, custom questions, referral tracking, and an application link.
How to review ambassador applicants
Review submitted applications, select or reject applicants, and request changes without losing prior responses.
How to create and publish an ambassador shift
Schedule in-person, online, recurring, flexible, or multi-location ambassador work and assign the right people.
How to review reported shift hours and breaks
Approve or correct ambassador timesheets while preserving an accountable review trail.
How to configure shift clocking, approval, and cancellation rules
Set organization-wide defaults for time tracking, location check-in, approval, reminders, payments, and cancellations.
How to publish an announcement to ambassadors
Target an announcement, attach supporting material, add a poll, and track who still needs to read it.
How to create an ambassador training module
Publish structured training, add assessment questions, target the right cohort, and monitor completion.
How to create, review, and complete ambassador tasks
Move work through To Do, In Progress, Review, and Done while keeping administrator approval in the loop.
How to create an ambassador reward
Build threshold, ranking, or completion rewards with targeted eligibility, timing, money, and points.
How to configure questions shown before prospect messaging
Collect consistent prospect information with required or optional questions before a human conversation begins.
How to export prospects as a CSV spreadsheet
Export exactly the filtered prospect set you need for analysis, handoff, or CRM preparation.
How to connect Salesforce or Zapier to CampusThreads
Configure a one-way prospect sync, map compatible fields, and resync records when needed.
How to embed the CampusThreads prospect chat widget
Add CampusThreads to an approved school website and validate the prospect experience before launch.
How to allow a website domain for the prospect widget
Restrict where your CampusThreads widget may be embedded by maintaining an explicit domain allowlist.
How to read the ambassador program dashboard
Use time-period and audience views to understand ambassador activity, prospect engagement, operations, and ROI.
How to schedule ambassador program reports by email
Send recurring shift and task reports to selected stakeholders on a consistent schedule.
How to track ambassador program assets
Record banners, devices, kits, samples, and other assets as they move through storage, transit, possession, and activations.
How to create and manage program locations
Save storage, administrative, activation, and transitional sites for shifts, visits, maps, and asset workflows.
Getting started as a CampusThreads ambassador
Set up your ambassador profile, availability, notifications, and calendar before taking on program work.
How ambassadors set availability and avoid schedule conflicts
Keep your program team informed about when you can work and understand how existing commitments affect shifts.
How ambassadors claim and complete shifts
Understand available shifts, confirmation, location permissions, checklists, reports, and completion status.
How ambassadors complete and submit tasks
Work through assigned tasks and send completed work to an administrator for review.
How ambassadors use resources, announcements, and training
Find required program information, complete learning modules, and keep administrators informed of progress.
How ambassadors message prospective students
Have useful, personal conversations while protecting boundaries and escalating questions that need staff expertise.
How prospective students start a conversation with an ambassador
Choose an ambassador, answer the school’s introductory questions, and begin a personal conversation.
Prospect privacy and conversation safety
Understand personal information, reporting, blocking, and the boundary between peer experience and official advice.
Human ambassador chat versus clearly identified AI assistance
Learn when you are speaking with a real ambassador and how separately identified AI assistance may be used.
How administrators connect an AI assistant to CampusThreads
Create a time-limited personal access token and connect an approved AI client to organization-scoped CampusThreads tools.
What can CampusThreads MCP automate?
Explore the ambassador-program actions available to compatible AI assistants without exposing raw databases or replacing human judgment.
CampusThreads Integration API and CRM workflows
Understand the narrower Integration API, supported CRM connections, and when MCP is the more capable automation interface.
What the CampusThreads demo sandbox allows
Explore realistic CampusThreads workflows safely in a shared, read-only demonstration environment.
How to plan a campus brand activation
Turn an activation brief into coordinated ambassadors, shifts, tasks, locations, assets, resources, and reporting.
How to collect proof of work from campus ambassadors
Design shifts and tasks so reports, media, visits, checklists, and approvals produce defensible campaign evidence.
How to measure campus ambassador campaign ROI
Connect approved activity, labor, tasks, referrals, reach, rewards, and campaign outcomes without losing the underlying context.
How to coordinate campaign inventory and ambassador rewards
Connect asset custody and incentive criteria to the work ambassadors actually perform.
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