CampusThreads Help Center
How ambassadors message prospective students
Answer prospects from your experience and send staff questions through the approved escalation path.
Ambassadors
Open: Ambassador app → Chats.
What to do
- Open a conversation marked Needs Response and read the full context before replying.
- Answer from your real experience and make clear when a policy or admissions decision requires an official staff answer.
- Ask a useful follow-up question tied to the prospect’s interests.
- Use the internal help or escalation workflow when an answer requires staff input.
- Report inappropriate behavior and protect personal contact information.
Details
- CampusThreads keeps each reply human. AI can surface approved context for the ambassador who writes and sends it.
- Send admissions, financial-aid, visa, housing, and safety questions to the institution when they require an official answer.
Contact support
Start with your CampusThreads administrator. The CampusThreads team can also help. Share the page you were using and the result you expected. Keep passwords and access tokens private when you ask for help.